Shipping policy

SHIPPING POLICY

Domestic Shipping (Bahamas)

All orders to be shipped take 1-4 business days once payment is made and processed. Shipping time depends on the island on which you live, as well as the flight schedule or boat schedule. The shipping fee will be added at checkout once you select your preferred method.

International Shipping 

Once payment is made and processed, shipping is done via DHL. Once processed, shipping can take up to 21 days, depending on your location.  We strongly advise placing an order at least 2 weeks in advance if an item is needed for a specific date. Be sure to include your name, your current phone number, and your current address correctly.  We will not be responsible for any issues regarding misinformation and errors. The shipping fee will be added at checkout once you select your preferred method.

Address changes cannot be guaranteed once an order has been submitted. Contact us immediately at support@raesboudoirllc.com if you need to make a change. We will do our best, but we cannot promise the change will be applied in time. RBWC is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. Re-shipment fees will apply in these cases.

International customers are solely responsible for all customs duties, import taxes, VAT, and brokerage fees imposed by their country. These charges are assessed by your local customs authority and are entirely outside RBWC's control; they are not included in our product prices or shipping fees. We are unable to estimate these charges in advance and recommend contacting your local customs office for guidance before ordering.

RBWC cannot mark international packages as "gifts" or intentionally undervalue shipments on customs declaration forms; we are required by law to declare the full accurate value. International orders are non-refundable due to customs refusal or seizure. Some products may not be available for international shipping due to regulations. RBWC is not responsible for extended delays due to customs clearance.

Tracking & Delivery

A tracking number will be emailed to you once your order ships. Please allow up to 24 hours for tracking information to populate on the carrier's website. Delivery timeframes are estimates provided by the carrier and are not guaranteed. RBWC is not liable for delays caused by carrier issues, weather events, high-volume periods, or other circumstances beyond our control. If tracking shows "delivered" but you have not received your package, please first check with neighbors, building management, or your local post office before contacting us. RBWC is not responsible for packages reported missing after a confirmed delivery scan. For packages confirmed lost by the carrier (no scan updates for 10+ business days), please contact us, and we will assist in filing a carrier claim. RBWC is not liable for the outcome of carrier claims. Signature confirmation may be required on orders above a certain value at our discretion. If no one is available to sign, it is your responsibility to arrange re-delivery or pickup with the carrier.