Policies

WIG SERVICES POLICY

All wig services (Restoration & Revamp, Coloring, Construction, Express Styling) are non-refundable once the service has commenced. By booking a service, you acknowledge that you have read and agree to these terms.

Booking & Deposits

A non-refundable deposit of 50% of the service total is required at the time of booking to secure your appointment. Your appointment is not confirmed until the deposit has been received and verified. The remaining balance is due in full at the time of service, before work begins. Deposits are applied toward the total cost of your service; they are not an additional fee. Deposits may be accepted via the payment methods listed in the Payment Policy section. RBWC reserves the right to release your appointment slot if a deposit is not received within 24 hours of booking.

Pre-Service Hair Assessment

For all services involving customer-supplied hair (including Restoration, Revamp, Coloring, and BYOH Construction), RBWC will conduct a brief assessment of the hair's condition before beginning work. This is to ensure we can deliver the best possible result and to identify any risks. If the hair is found to be in a condition that may compromise the service outcome (e.g., severe damage, chemical incompatibility, excessive dryness), you will be informed before proceeding. You will have the option to proceed with full awareness of the limitations, decline the service, or opt for an alternative treatment. If you choose to proceed after being advised of concerns, RBWC is not liable for outcomes affected by the pre-existing condition of the hair. If a hair assessment determines that a service cannot safely be performed, your deposit will be credited toward a future appointment or a modified service.

Cancellations & Rescheduling

Cancellations made 48 hours or more before your scheduled appointment: Your deposit may be transferred to a new booking date (one-time transfer allowed per original booking). Cancellations made within 48 hours of the appointment will result in the full deposit being forfeited and cannot be applied to a future booking. To cancel or reschedule, you must contact us via phone/text at 1-242-822-8674 or email support@raeboudoirllcom. Cancellation requests sent via social media DM will not be accepted. RBWC reserves the right to cancel or reschedule appointments due to illness, emergency, or unforeseen circumstances. In this event, a full refund of the deposit will be issued or the appointment rescheduled at your preference.

Wig Restoration & Revamp (From $50)

Results depend heavily on the current condition, fiber type (human vs. synthetic), and the history of the wig. Severely matted, cut, or structurally damaged units may not be fully restorable. RBWC will advise before commencement. Estimated turnaround: 3–10 business days, depending on the scope of work. Rush service may be available at an additional cost once time is available.

Coloring Services (From $25)

Coloring services are performed on human hair only. RBWC does not color synthetic wigs. A strand test is performed before any color application when possible. By proceeding, you accept the risk inherent in chemical color processes. RBWC cannot guarantee exact color matching to reference photos, as final results depend on the starting color and porosity of the hair. Previously colored, bleached, or chemically treated hair may not lift or accept color predictably. You will be advised of risks before we proceed. Color services may require multiple sessions to achieve the desired result; additional session costs are not included in the original quote unless agreed in writing.

Wig Construction — BYOB (From $120)

The customer must supply a sufficient quantity and quality of human hair. Minimum quantities will be communicated at the time of booking. RBWC is not responsible for outcomes compromised by insufficient, low-quality, or synthetic hair provided by the client. We strongly recommend scheduling a consultation call before booking to confirm hair requirements. Estimated turnaround: 7–14 business days. Complex constructions may take longer. Wigs constructed under BYOB cannot be returned as they are custom-made to your specifications.

 Express Styling Services (From $25)

Express styling is intended for wigs already in good wearable condition. Units requiring significant repair or detangling before styling may incur additional charges. Styling results may vary based on the fiber type, condition, and age of the wig. RBWC uses professional-grade tools and products. We are not liable for styling outcomes on heat-sensitive fibers unless the customer disclosed the fiber type at booking. RBWC makes every effort to achieve the best result for every client. However, by booking a service, you acknowledge that: (a) hair services involve inherent risks, particularly for chemically-treated, heat-damaged, or aged hair; (b) results are not guaranteed to exactly match reference photos or prior results; and (c) RBWC's liability for any service outcome is limited to the cost of the service paid. RBWC is not liable for consequential damages or replacement hair costs. 

WIG CLASS POLICY

Registration & Payment

Our classes are open to all; no prior experience needed. The mandatory deposit payment ($300) is required at the time of registration to reserve your seat. Your spot is not confirmed until that payment is received. Seats are strictly limited and are filled on a first-come, first-served basis. We recommend registering early to avoid disappointment. Class sizes are intentionally kept small to ensure a quality, hands-on learning experience for all students. All class fees are non-refundable and non-transferable except in the specific circumstances allowed by the instructor. 

Cancellations & Transfers

Cancellations made 72 hours or more before the class date: You will receive a full credit toward a future class of equal or greater value in product (no cash refunds). Cancellations made within 72 hours of the class are non-refundable and non-creditable; exceptions are made at the instructor's discretion.  RBWC may combine class dates or reschedule classes when necessary. Registered students will receive at least 72 hours' notice. If the new date does not work for you, a credit will be issued.

 What to Bring & Materials

Materials, tools, and supplies provided in class are listed in the individual class description at the time of registration. Please review this information carefully. Basic materials and hair are typically provided. Specialized or premium materials may be available for purchase separately. Students are responsible for reviewing the class details page and bringing any required personal items. Class handouts and digital resource guides are provided for personal use only. Do not reproduce or distribute.

Attendance, Lateness & Conduct

Classes begin at the scheduled start time. Please arrive at least 10 minutes early to get settled. No matter the arrival time, the class will end at the allocated time. Classes will not be repeated or replayed for late or absent students. If you miss content due to lateness, it is your responsibility to catch up with the materials provided. Students are expected to be respectful of Rachel and fellow students at all times. Any disruptive, disrespectful, or inappropriate behavior will result in removal from the class without refund. Please silence or put away all devices during instruction time unless required for the class exercise.

Photography, Video & Social Media

RBWC may photograph or record classes for marketing and educational purposes. By attending, you grant RBWC permission to use any photos or videos taken during the session in promotional materials, social media, and the RBWC website. If you do not wish to appear in any content, you must notify us at the start of the class, and your face and name will not be shown. Students may take personal photos and videos for their own learning reference. However, recording Rachel's instruction in full for redistribution, duplication, or resale is strictly prohibited (see Intellectual Property section).

Certificate of Completion

Students who complete the full class curriculum and attend all required sessions will receive a digital Certificate of Completion from Rae's Boudoir Wig Collection. Certificates are issued within 5 business days of class completion and are emailed to the address on file. Certificates are for personal use.

Intellectual Property

All content created by and associated with Rae's Boudoir Wig Collection is the exclusive intellectual property of RBWC and its owner. This includes, but is not limited to:

• All photographs, videos, and visual content created by or for RBWC.
• All written content, including class curricula, handouts, digital guides, product descriptions, and policy documents.
• The RBWC brand name, logo, taglines ("Where Your Hair Makes You Royalty"), and all associated marks.
• All social media content published under RBWC-affiliated accounts.
• Class techniques, methods, and instruction taught in RBWC classes.

Prohibited Uses

• You may not reproduce, copy, republish, or redistribute any RBWC content, including class materials, photos, videos, or written content, for commercial or public use without prior written permission. 
• Recording RBWC classes in full for redistribution, resale, or duplication as a competing product is strictly prohibited and constitutes a violation of intellectual property law.
• Misappropriating the RBWC brand name, logo, or likeness in any misleading, defamatory, or commercial context without written consent is prohibited.
• Students and clients may share limited personal content (e.g., posting their completed wig after a service or class) and are encouraged to tag @raesboudoir. This constitutes personal, non-commercial use.

If you tag, mention, or share RBWC on social media, you grant RBWC a non-exclusive, royalty-free license to repost, share, or feature that content for promotional purposes. You will be credited where practical. To request the removal of your content from RBWC channels, email us at support@raeboudoirllcom. If you become aware of any unauthorized use of RBWC's intellectual property, please notify us at support@raeboudoirllcom. We take all IP violations seriously and will take appropriate action, including legal remedies where necessary. Students who complete the full class curriculum and attend all required sessions will receive a digital Certificate of Completion from Rae's Boudoir Wig Collection. Certificates are issued within 5 business days of class completion and are emailed to the address on file. Certificates are for personal use.

ORDERING AND PROCESSING POLICY

Custom Wig Orders

With all custom wig orders, the required measurements must be done during your consultation or sent in via email or WhatsApp to ensure a custom fit. To start your orders, a 50% of the construction fee is required if you are only getting the construction service, or if you are purchasing the hair pieces from us, the cost of the hair and 50% of the construction service is required.  Wig construction can take 7-9 business days, depending on order demand.   If the wig is not made to your liking, the return and refund policy takes effect

Ready to Wear Orders

These wigs are readily available, glueless, convenient, and beginner-friendly.  Once posted, wig designs cannot be altered, and you will have to opt for a custom wig to have your desire fulfilled. There will be no holds. First-come, first-served.

Payment and Processing

All orders are placed via our payment link or via bank transfer. All online payments done through the payment link are processed through secure, encrypted, PCI-DSS-compliant payment gateways. RBWC does not store your full credit card number, CVV, or banking credentials on our systems at any time. By submitting payment, you confirm that you are the authorized account holder or have explicit permission from the account holder to use the payment method provided. Unauthorized use of a payment method is fraud and will be reported to the appropriate authorities.

If a payment is declined at checkout, your order or booking will not be confirmed. Please verify your payment details and try again, or use an alternative payment method. It is your responsibility to keep your payment information current and up to date in your account.

If you choose to use the bank transfer option, please include your name, a working telephone number, and order number in the notes for verification purposes. All orders are processed within 3–5 business days (Monday–Friday, excluding public holidays) after payment is fully confirmed. Orders placed on weekends or holidays will begin processing on the next business day. During peak periods (holidays, launches, or sales), processing times may extend to 7 business days. We will notify you via email if there is a significant delay.

Processing time does not include shipping transit time. You will receive a shipping confirmation email with a tracking number once your order has been handed to the carrier.

All prices displayed on the RBWC website are subject to change without notice. The price at the time of your completed checkout is the price you pay. RBWC does not offer price matching or retroactive discounts. RBWC reserves the right, at our sole discretion, to refuse service to any individual for any lawful reason, including but not limited to prior policy violations, abusive behavior, or suspected fraud.

SHIPPING POLICY

Domestic Shipping (Bahamas)

All orders to be shipped take 1-4 business days once payment is made and processed. Shipping time depends on the island on which you live, as well as the flight schedule or boat schedule. The shipping fee will be added at checkout once you select your preferred method.

International Shipping 

Once payment is made and processed, shipping is done via DHL. Once processed, shipping can take up to 21 days, depending on your location.  We strongly advise placing an order at least 2 weeks in advance if an item is needed for a specific date. Be sure to include your name, your current phone number, and your current address correctly.  We will not be responsible for any issues regarding misinformation and errors. The shipping fee will be added at checkout once you select your preferred method.

Address changes cannot be guaranteed once an order has been submitted. Contact us immediately at support@raesboudoirllc.com if you need to make a change. We will do our best, but we cannot promise the change will be applied in time. RBWC is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. Re-shipment fees will apply in these cases.

International customers are solely responsible for all customs duties, import taxes, VAT, and brokerage fees imposed by their country. These charges are assessed by your local customs authority and are entirely outside RBWC's control; they are not included in our product prices or shipping fees. We are unable to estimate these charges in advance and recommend contacting your local customs office for guidance before ordering.

RBWC cannot mark international packages as "gifts" or intentionally undervalue shipments on customs declaration forms; we are required by law to declare the full accurate value. International orders are non-refundable due to customs refusal or seizure. Some products may not be available for international shipping due to regulations. RBWC is not responsible for extended delays due to customs clearance.

Tracking & Delivery

A tracking number will be emailed to you once your order ships. Please allow up to 24 hours for tracking information to populate on the carrier's website. Delivery timeframes are estimates provided by the carrier and are not guaranteed. RBWC is not liable for delays caused by carrier issues, weather events, high-volume periods, or other circumstances beyond our control. If tracking shows "delivered" but you have not received your package, please first check with neighbors, building management, or your local post office before contacting us. RBWC is not responsible for packages reported missing after a confirmed delivery scan. For packages confirmed lost by the carrier (no scan updates for 10+ business days), please contact us, and we will assist in filing a carrier claim. RBWC is not liable for the outcome of carrier claims. Signature confirmation may be required on orders above a certain value at our discretion. If no one is available to sign, it is your responsibility to arrange re-delivery or pickup with the carrier.

 RETURNS AND REFUNDS POLICY

Since hair products (Wigs, bundles, lace pieces) are worn close to the skin and scalp, hygiene is our top priority and the safety of all our customers. As such, the following rules apply to all product purchases with absolutely no exceptions:

• All hair product sales are FINAL — no returns, no exchanges, and no refunds on any opened, handled, worn, or altered product.
• Unopened, unused products in their original factory-sealed packaging may be eligible for store credit ONLY, within 7 calendar days of confirmed delivery, with proof of purchase.
• To request store credit on an unopened item, you must email support@raesboudoirllc.com with your order number, a photo of the sealed package, and a brief reason for your request.

·        Products that have been removed from their original packaging, tried on, brushed, washed, cut, colored, heat-styled, or altered in any way are not eligible for any credit, return, or exchange — no exceptions.

• Clearance, sale, and bundle items are strictly non-returnable and non-creditable under any circumstances.
• Items purchased with a promotional discount code or during a sale event are final sale.
• We reserve the right to refuse any return request that does not fully meet these requirements. Our decision is final.

Damaged, Defective, or Incorrect Orders

We take great care in packaging each order; however, if you receive a product that arrives visibly damaged, defective in manufacture, or the wrong item was sent, you must:

• Contact us within 48 hours of confirmed delivery (as shown by carrier tracking) at support@raesboudoirllc.com or WhatsApp 1-242-822-8674.

·        Include your full name, order number, a clear description of the issue, and at least 2 photos and a video— showing the product, the damage/defect, and the original packaging (including the tag)

• Do not discard any packaging material until your case has been resolved.
• Damage reported after the 48-hour window cannot be accepted, as we are unable to verify that damage occurred during transit.
• We will review each case individually and, at our sole discretion, offer a replacement of the same product or store credit. Cash refunds are not available.
• RBWC is not responsible for damage resulting from improper use, storage, or care of the product after delivery.

Return Merchandise Authorization (RMA Process)

Any approved return must follow this process exactly. Do not ship anything back without a written RMA approval from RBWC — unauthorized returns will be refused and returned at the sender's expense.

• Step 1: Contact us within the eligible window (7 days for store-credit-eligible items; 48 hours for damaged/incorrect orders).
• Step 2: Receive written approval from RBWC with your unique RMA number.
• Step 3: Ship the item back in its original sealed packaging. The RMA number must be clearly written on the outside of the box.
• Step 4: All return shipping costs are the responsibility of the customer. We recommend a trackable shipping method — RBWC is not liable for items lost in return transit.
• Step 5: Once received and inspected (5–7 business days), we will issue store credit if the item meets all eligibility requirements.
• Store credit is issued as a digital code and never expires. It cannot be redeemed for cash.

Chargeback & Dispute Notice

We pride ourselves on excellent customer service and strongly encourage customers to contact us before initiating any payment dispute with their bank or card issuer. Chargebacks filed without a good-faith attempt to resolve the matter directly with RBWC will be disputed in full with all supporting documentation, including order confirmation, delivery confirmation, and our published return policy. Fraudulent chargebacks may result in permanent suspension of your account and referral for collection.

PRIVACY POLICY

Rae's Boudoir Wig Collection ("RBWC," "we," "us," "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding your data.

Information Collected

We collect personal information when you place an order, book a service, register for a class, join the Exclusive Wig Club, contact us, or sign up for our newsletter. This may include:

• Full name, Email address, phone number, mailing/billing address.
• Purchase history, order details, payment method type (not full card details — see Payment Policy).
• Service information: Hair condition details, service history, and preferences shared during consultations.
• Technical information: IP address, browser type, pages visited, time on site, device information (collected via website analytics tools).
• Communications: Records of emails, text messages, or inquiries you send to RBWC.

How We Use Your Information

• To process and fulfill your orders, bookings, class registrations, and memberships.
• To send order confirmations, shipping updates, appointment reminders, and renewal notices.
• To send promotional emails, special offers, and new product announcements (opt-out available at any time).
• To improve our products, services, and website user experience.
• To respond to your inquiries and provide customer support.
• To verify identity and prevent fraudulent transactions.
• To comply with legal obligations and enforce our policies.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate business records, comply with legal obligations, and resolve disputes. Transaction and service records are generally retained for a minimum of 3 years. You may request deletion of your personal data at any time (subject to legal retention requirements).

How We Protect Your Data

All payment transactions are processed through secure, PCI-DSS-compliant third-party payment processors. RBWC does not store full credit card numbers on our systems. We use industry-standard SSL/TLS encryption for data transmitted through our website. Access to customer data within RBWC is limited to personnel who require it to fulfill your order or service. We cannot guarantee 100% security of data transmitted over the internet. In the unlikely event of a data breach, we will notify affected customers in accordance with applicable law.

Sharing of Information

We do not sell, rent, or trade your personal information to any third parties. We may share your information with trusted service providers who assist in our operations (e.g., shipping carriers, payment processors, email service providers). These providers are contractually prohibited from using your data for any other purpose. We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of RBWC and its customers. 

Your Rights

You may request a copy of the personal data we hold about you at any time. You may request that we correct any inaccurate or outdated information. You may request that we delete your personal data, subject to legal retention requirements. You may unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting us directly.

Third-Party Services & Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data. By continuing to use our website, you consent to our use of cookies. You may manage or disable cookies through your browser settings, some functionality may be limited if you do. Links on our website to third-party sites (such as social media or payment processors) are governed by those third parties' own privacy policies. RBWC is not responsible for the privacy practices of external websites.

Children's Privacy

RBWC's products and services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete. 

By purchasing from, booking with, or enrolling through Rae's Boudoir Wig Collection ("RBWC"), you confirm that you have read, understood, and agree to the policies outlined on this page. These policies apply to all transactions, services, classes, and memberships offered by RBWC.