Refund policy

RETURNS AND REFUNDS POLICY

Since hair products (Wigs, bundles, lace pieces) are worn close to the skin and scalp, hygiene is our top priority and the safety of all our customers. As such, the following rules apply to all product purchases with absolutely no exceptions:

  • All hair product sales are FINAL — no returns, no exchanges, and no refunds on any opened, handled, worn, or altered product.
  • Unopened, unused products in their original factory-sealed packaging may be eligible for store credit ONLY, within 7 calendar days of confirmed delivery, with proof of purchase.
  • To request store credit on an unopened item, you must email support@raesboudoirllc.com with your order number, a photo of the sealed package, and a brief reason for your request.

·        Products that have been removed from their original packaging, tried on, brushed, washed, cut, colored, heat-styled, or altered in any way are not eligible for any credit, return, or exchange — no exceptions.

  • Clearance, sale, and bundle items are strictly non-returnable and non-creditable under any circumstances.
  • Items purchased with a promotional discount code or during a sale event are final sale.
  • We reserve the right to refuse any return request that does not fully meet these requirements. Our decision is final.

Damaged, Defective, or Incorrect Orders

We take great care in packaging each order; however, if you receive a product that arrives visibly damaged, defective in manufacture, or the wrong item was sent, you must:

  • Contact us within 48 hours of confirmed delivery (as shown by carrier tracking) at support@raesboudoirllc.com or WhatsApp 1-242-822-8674.

·        Include your full name, order number, a clear description of the issue, and at least 2 photos and a video— showing the product, the damage/defect, and the original packaging (including the tag)

  • Do not discard any packaging material until your case has been resolved.
  • Damage reported after the 48-hour window cannot be accepted, as we are unable to verify that damage occurred during transit.
  • We will review each case individually and, at our sole discretion, offer a replacement of the same product or store credit. Cash refunds are not available.
  • RBWC is not responsible for damage resulting from improper use, storage, or care of the product after delivery.

Return Merchandise Authorization (RMA Process)

Any approved return must follow this process exactly. Do not ship anything back without a written RMA approval from RBWC — unauthorized returns will be refused and returned at the sender's expense.

  • Step 1: Contact us within the eligible window (7 days for store-credit-eligible items; 48 hours for damaged/incorrect orders).
  • Step 2: Receive written approval from RBWC with your unique RMA number.
  • Step 3: Ship the item back in its original sealed packaging. The RMA number must be clearly written on the outside of the box.
  • Step 4: All return shipping costs are the responsibility of the customer. We recommend a trackable shipping method — RBWC is not liable for items lost in return transit.
  • Step 5: Once received and inspected (5–7 business days), we will issue store credit if the item meets all eligibility requirements.
  • Store credit is issued as a digital code and never expires. It cannot be redeemed for cash.

Chargeback & Dispute Notice

We pride ourselves on excellent customer service and strongly encourage customers to contact us before initiating any payment dispute with their bank or card issuer. Chargebacks filed without a good-faith attempt to resolve the matter directly with RBWC will be disputed in full with all supporting documentation, including order confirmation, delivery confirmation, and our published return policy. Fraudulent chargebacks may result in permanent suspension of your account and referral for collection.